Bucharest, Romania
Posted 4 months ago

 Do you love helping people? Do you love solving problems? AdsWizz is hiring a Senior Technical Support Engineer based in our Center of Excellence in Bucharest, Romania.  As a Senior Tech Support Engineer extraordinaire, you will be on the frontline of Adswizz’s customer care and support.   This champion will resolve complex technical issues with enthusiasm, composure under pressure and a customer first attitude. S/he should be comfortable translating complex technical issues into language that all levels of tech aptitude can understand. The Senior Tech Support Engineer focuses on handling inbound escalations/inquiries that range from simple best practices to digging into our platform tech – simply help us be the best in tackling client’s needs! 

The successful candidate needs to be flexible to accommodate US working hours. The regular schedule is Monday to Friday, with flexibility in terms of WFH.

 

As a Senior Tech Support Engineer, you will:

-Act as a Single Point of Contact for all Customers/Partners (portfolio includes Publishers, Ad Networks, CDNs and trading desks) reporting issues or in need of technical assistance

-Provide support for customers via ticketing systems, e-mail, phone conferences and live remote sessions when needed

-Manage critical customer escalations and facilitate communication between customers and AdsWizz engineering teams

-Triage, diagnose, test, and replicate customer reported issues

-Help improve processes and tools

-Create and curate knowledge-base articles and documentation to help other support folks and customers help themselves

-Provide technical support to Adswizz Business Teams

-Develop technical specialties (major directions being Cloud Technologies and Streaming Services) that pave the way to career growth

 

Your Job Requirements:

-Passion and enthusiasm; willing to do whatever it takes to win

-Prior experience of customer-facing roles

-Complex problem-solving skills

-Familiarity with support procedures, ticketing systems and customer portals

– Ability in understanding systems architectures

-Experience with SQL, Linux OS and scripting, network troubleshooting (desirable but not mandatory)

– Experience with emerging audio/video streaming technologies (desirable but not mandatory)

– Ability to handle work in a fast-paced environment and to work with international teams.

– Open and flexible attitude to execute tasks at every level.

 

Our offer (bonuses, benefits) – what’s in it for you: 

– Casual & friendly working environment with opportunities to impact the company with your ideas and involvement, we have a start-up mindset and easy going communication style (even with Top Management)

– Technology diversity (autonomy to choose which technology you want to use for the quarterly roadmap project), real technical challenges

– Working in an international/multi-cultural team from each office we have

– Flexible working program and Work from home option

– Individual trainings and certifications annual budget

– Bonus system, on top of base salary, paid quarterly (for real, not just on paper 😊)

– Paid days off related to quarterly performance

– Sports package

– We encourage you for a healthy life-style: running/Bike events enrollment on company’s account

– Meal tickets

– Gift cards for special events (e.g.: Easter, 1st of June, 8th of March, Christmas)

– Private premium medical subscription

– Parking lots at Sky Tower

– Adswizz technical books library

– Good hardware devices (new laptops / Mac’s, displays etc.)

– Annual Christmas party (open bar, coolest locations in Bucharest)

– Family events (e.g.: Halloween and Christmas party for employees’ kids)

– Themed team events nights (casino night, boardgames night, scary movies night etc.)

– Covering luncheon for team meetings during lunch time

– Weekly Fruits day, orange juice, coffee, milk, vending machine, games (ping-pong, fussball, air hockey etc.)

– CSR activities (cake auctions, yard sales, blood donation campaigns @our office)

– We celebrate our wins with Belgian chocolate & beers, great Californian and Romanian wines or just tap water but we celebrate each time we release new break-through software!

 

Wanna see how Belgian chocolate goes with technology? Come and join a community of the smartest folks you’ve ever met, that want to aim for the sky and want to use their skills to make a difference!

 

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