Bucharest, Romania
Posted 1 month ago

Do you love helping people? Do you love solving problems? AdsWizz is hiring a Senior Technical Support Engineer based in our Centre of Excellence in Bucharest, RO.  As an Senior Tech Support Engineer extraordinaire, you will be on the frontline of Adswizz’s customer care and support.

This champion will resolve complex technical issues with enthusiasm, composure under pressure and a customer first attitude. S/he should be comfortable translating complex technical issues into language that all levels of tech aptitude can understand. The Senior Tech Support Engineer focuses on handling inbound escalations/inquiries that range from simple best practices to digging into our platform tech – simply help us be the best in tackling client’s needs!

The successful candidate needs to be flexible to accommodate US working hours. The regular schedule is Monday to Friday, with full flexibility in terms of WFH.

 

Your Mission:

-Act as a Single Point of Contact for all Customers/Partners (portfolio includes Publishers, Ad Networks, CDNs and trading desks) reporting issues or in need of technical assistance

-Provide support for customers via ticketing systems, e-mail, phone conferences and live remote sessions when needed

-Manage critical customer escalations and facilitate communication between customers and AdsWizz engineering teams

-Triage, diagnose, test, and replicate customer reported issues

-Help improve processes and tools

-Create and curate knowledge-base articles and documentation to help other support folks and customers help themselves

-Provide technical support to Adswizz business teams

-Develop technical specialties (major directions being Cloud Technologies and Streaming Services) that pave the way to career growth

 

You Have:

Passion and enthusiasm; willing to do whatever it takes to win

-Bachelor’s degree or equivalent work experience: Computers Science, Mathematics, Business IT, or related discipline.

-2+ years as a support engineer working large scale systems

-Prior experience of customer interfacing roles

-Complex problem solving skills

-Familiarity with support procedures, ticketing systems and customer portals like Zendesk and Jira

-Willingness to work “shifted” work hours to allow some business hours overlap with North American partners is mandatory

– Experience with SQL, Linux OS and scripting, network troubleshooting, streaming servers like Icecast, SHOUTcast, Wowza or FMS

– Ability in understanding systems architectures

– Hands on experience with software deployment and IT operations

– Experience with emerging audio/video streaming technologies (desirable but not mandatory)

– Ability to handle work in a fast-paced environment and to work with international teams.

– Open and flexible attitude to execute tasks at every level.

 

What’s in it for you:

– Casual & friendly working environment with opportunities to impact the company with your ideas and involvement, flexible working hours

– Technology diversity

– Working in an international/multi-cultural team

– Smart people all around that want to aim for the sky, real technical challenges

– Bonus program for excellence and achievement

 

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Job Features

Job CategoryTech Support

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