Bucharest, Romania
Posted 4 months ago

Do you love helping people? Do you love solving problems? AdsWizz is hiring a Senior Technical Support Engineer based in our Center of Excellence in Bucharest, Romania.  As a Senior Tech Support Engineer extraordinaire, you will be on the frontline of Adswizz’s customer care and support. This champion will resolve complex technical issues with enthusiasm, composure under pressure and a customer first attitude. S/he should be comfortable translating complex technical issues into language that all levels of tech aptitude can understand. The Senior Tech Support Engineer focuses on handling inbound escalations/inquiries that range from simple best practices to digging into our platform tech – simply help us be the best in tackling client’s needs!


As a Senior Tech Support Engineer, you will:

-Act as a Single Point of Contact for all Customers/Partners (portfolio includes Publishers, Ad Networks, CDNs and trading desks) reporting issues or in need of technical assistance

-Provide support for customers via ticketing systems, e-mail, phone conferences and live remote sessions when needed

-Manage critical customer escalations and facilitate communication between customers and AdsWizz engineering teams

-Triage, diagnose, test, and replicate customer reported issues

-Help improve processes and tools

-Create and curate knowledge-base articles and documentation to help other support folks and customers help themselves

-Provide technical support to Adswizz Business Teams

-Develop technical specialties (major directions being Cloud Technologies and Streaming Services) that pave the way to career growth


Your Job Requirements:

-Passion and enthusiasm; willing to do whatever it takes to win

-Prior experience of customer-facing roles

-Complex problem-solving skills

-Familiarity with support procedures, ticketing systems and customer portals

– Ability in understanding systems architectures

-Experience with SQL, Linux OS and scripting, network troubleshooting (desirable but not mandatory)

– Experience with emerging audio/video streaming technologies (desirable but not mandatory)

– Ability to handle work in a fast-paced environment and to work with international teams.

– Open and flexible attitude to execute tasks at every level.


Our offer (bonuses, benefits) – what’s in it for you:

– Casual & friendly working environment with opportunities to impact the company with your ideas and involvement, we have a start-up mindset and easy going communication style (even with Top Management)

– Technology diversity (autonomy to choose which technology you want to use for the quarterly roadmap project), real technical challenges

– Working in an international/multi-cultural team from each office we have

– Flexible working program and Work from home option

– Individual trainings and certifications annual budget

– Bonus system, on top of base salary, paid quarterly (for real, not just on paper 😊)

– Paid days off related to quarterly performance

– Sports package

– We encourage you for a healthy life-style: running/Bike events enrollment on company’s account

– Meal tickets

– Gift cards for special events (e.g.: Easter, 1st of June, 8th of March, Christmas)

– Private premium medical subscription

– Parking lots at Sky Tower

– Adswizz technical books library

– Good hardware devices (new laptops / Mac’s, displays etc.)

– Annual Christmas party (open bar, coolest locations in Bucharest)

– Family events (e.g.: Halloween and Christmas party for employees’ kids)

– Themed team events nights (casino night, boardgames night, scary movies night etc.)

– Covering luncheon for team meetings during lunch time

– Weekly Fruits day, orange juice, coffee, milk, vending machine, games (ping-pong, fussball, air hockey etc.)

– CSR activities (cake auctions, yard sales, blood donation campaigns @our office)

– We celebrate our wins with Belgian chocolate & beers, great Californian and Romanian wines or just tap water but we celebrate each time we release new break-through software!


Wanna see how Belgian chocolate goes with technology? Come and join a community of the smartest folks you’ve ever met, that want to aim for the sky and want to use their skills to make a difference!



Job Features

Job CategoryOperations, Tech Support

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