San Mateo, USA
Posted 3 months ago

Do you love helping people? Do you love solving problems? AdsWizz is hiring a Technical Support Engineer based in San Mateo, CA.  As a Tech Support Engineer extraordinaireyou will be on the frontline of Adswizz’s customer care and support.   This champion will resolve complex technical issues with enthusiasm, composure under pressure and a customer first attitude. S/he should be comfortable translating complex technical issues into language that all levels of tech aptitude can understand. The Tech Support Engineer focuses on handling inbound escalations/inquiries that range from simple best practices to digging into our platform tech – simply help us be the best in tackling client’s needs!

 

Your Mission:

-Act as a Single Point of Contact for all Customers/Partners (portfolio includes Publishers, Ad Networks, CDNs and trading desks) reporting issues or in need of technical assistance

-Provide support for customers via ticketing systems, e-mail, phone conferences and live remote sessions when needed

-Manage critical customer escalations and facilitate communication between customers and AdsWizz engineering teams

-Triage, diagnose, test, and replicate customer reported issues

-Help improve processes and tools

-Create and curate knowledge-base articles and documentation to help other support folks and customers help themselves

-Provide technical support to Adswizz business teams

-Develop technical specialties (major directions being Cloud Technologies and Streaming Services) that pave the way to career growth

You Have:

Passion and enthusiasm; willing to do whatever it takes to win

-Bachelor’s degree or equivalent work experience: Computers Science, Mathematics, Business IT, or related discipline.

-2+ years as a support engineer working large scale systems

-Prior experience of customer interfacing roles

-Complex problem solving skills

-Familiarity with support procedures, ticketing systems and customer portals like Zendesk and Jira

-Willingness to work “shifted” work hours to allow some business hours overlap with North American partners is mandatory

-Experience with SQL, Linux OS and scripting, network troubleshooting, streaming servers like Icecast, SHOUTcast, Wowza or FMS

– Ability in understanding systems architectures

– Hands on experience with software deployment and IT operations

– Experience with emerging audio/video streaming technologies (desirable but not mandatory)

– Ability to handle work in a fast-paced environment and to work with international teams.

– Open and flexible attitude to execute tasks at every level.

 

What’s in it for you:

– Casual & friendly working environment with opportunities to impact the company with your ideas and involvement, flexible working hours

– Technology diversity

– Working in an international/multi-cultural team

– Smart people all around that want to aim for the sky, real technical challenges

-Bonus program for excellence and achievement

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About AdsWizz

AdsWizz is the leading technology provider of advertising solutions for the digital audio industry. The company seamlessly connects the digital audio advertising ecosystem with its suite of platforms and software solutions. AdsWizz provides leading audio publishers with advanced server-side and client-side insertion software, and with audio-centric ad serving and supply-side platforms. AdsWizz also operates the largest premium audio ad marketplace and provides ad networks and programmatic trading desks with solutions to effectively trade online audio inventory.

AdsWizz powers the world’s leading audio publishers, agencies, advertisers, and digital ad-sale teams. The company is based in San Mateo, California with teams in Europe and Asia. For more information, visit us at http://www.AdsWizz.com/

Job Features

Job CategoryTech Support

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